Association of International Property Professionals (AIPP)
The AIPP is a non-governmental, not-for-profit organisation seeking to improve standards of professionalism in the largely unregulated international property industry.
By promoting the highest standards of professionalism in the international property industry, Escape to the Sun has committed to the AIPP code of conduct.
We would hope that you would never have cause for complaint regarding our service. In the unlikely event you are not satisfied with the support you receive from Escape to the Sun and we have not been able to remedy the situation to your satisfaction, our customers have access to the dispute resolution procedure at the AIPP via the independent and specialist The Property Ombudsman service.
The Property Ombudsman is an impartial and independent service for the resolution of disputes between consumers and property agents.
Members of the public can, at no cost to themselves, make a complaint about an AIPP member which, if upheld by The Property Ombudsman, could lead to an award of compensation being made to the complainant of up to £25,000 – such an award being payable by the AIPP member.
Details of how to raise a complaint can be found here.